Social Wall Frequently Asked Questions

Currently, our social walls do not support X and Instagram due to changes in X and Instagram's APIs and pricing structure. We are working on restoring these integrations.

Normally, yes, we support both X and Instagram including images from both channels. Simply type the #hashtag you want to query and we'll curate the posts. @usernames are supported for X but not Instagram (at this time). Currently, any video posts, Instagram Stories, Facebook, and LinkedIn posts are not supported, but we're working on it.

Yes! Your crowd can simply navigate to crowd.live on their mobile device, and they can post messages and images via the Crowdpurr web app without needing an X or Instagram account.

Yes! Crowdpurr is designed for you to practice as much as you want in order to learn the platform. We want you to feel comfortable ahead of your actual event. This is why we give you 30 days on every upgrade.

There are no consequences for conducting practice runs of your Social Wall. You can practice as much as you want on any Social Wall. You can even try out your social wall and easily reset it when finished so it's ready to go for another practice run or your actual event. Resetting simply removes all existing crowd responses and puts your Social Wall back in a clean initial state: Ready to Start. It does not remove your Header Message or any added logos, etc. There's no way to "mess up" your social wall by practicing so feel free to experiment. If in doubt, reset!

To learn how to reset a social wall, check out Resetting a social wall.

Yes! Simply enable Post Review, and you can approve, reject, or edit ALL incoming posts, no matter what the source. Once approved, they will be published on your Social Wall's Presentation View. You can also enable the Auto-Review Text-Responses setting to automatically filter any words that are flagged as profanity.

Crowdpurr queries about every five minutes for new posts with your specified hashtag. Each query can add up to four posts per social media site. If you have a lot of "eligible" posts to be queried, they will publish fairly quickly using these rules.

Once published, a post is kept on your social wall forever unless it is deleted or you reset your social wall and clear all posts. If you'd like to keep the posts for your own record before removing the social wall entirely, feel free to export all of the posts from the social wall to keep forever.

As long as you'd like. Our social walls are designed to run for hours or days. Please note, if you run it for more than 30 days, you'll be charged your plan's monthly renewal charge.
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Please check the following:

If you tried all this and your social wall still isn't publishing posts from X and/or Instagram, email us at [email protected].