Social Walls give your crowd a place to share their thoughts during your event about the topic of your Social Wall's headline or whatever they choose to include in their post. As the host of your Experience, you may want to review incoming Social Wall posts before they're published live on your Social Wall's Presentation View for all to see. Crowdpurr offers several options for reviewing, approving, and rejecting posts on your Social Wall.
Managing Existing Posts Without Using Manual Review
If your Social Wall is live and you haven't enabled any Review Settings, you can still edit and remove posts that appear on your Social Wall. As unwanted posts come in, you can simply edit or remove them from the blue Live Results tab on the Social Wall's Experience Dashboard.
By default, there are no manual review settings are enabled for Social Walls. This means any and all posts from Crowdpurr, Twitter, and/or Instagram will be published directly to your Social Wall's Presentation View live for all of your audience to see without your review. Be sure to enable a review function if you're worried about profanity and/or inappropriate posts being published directly to your Social Wall.
Reviewing Existing Posts
Using popular or broad #hashtags or @usernames on Instagram or Twitter could result in a wide variety of posts on your Social Wall. This can result in anything from off-topic posts at best, or highly inappropriate posts and language at worst. Without any moderation, your wall may end up like this...
The Social Wall contains a lot of strange posts that don't make any sense.
To edit or remove posts, go to the blue Social Wall tab on the Experience Dashboard of the Social Wall.
We can see and edit the existing published posts live on our Social Wall.
Here, you can see every post published to your Social Wall which is currently active and displayed on your Social Wall's Presentation View.
Posts are displayed and paginated in groups of 20 at a time. To see the next page, click the blue Arrow buttons at the top-right of the page of posts. They are sorted by when they were posted so newer posts will be farther back in the list. Click the Right arrow button to flip to the newer posts, and the Left arrow button to go to older posts.
Editing Existing Posts
To change or remove a post, click its gray Edit (pencil) button. This opens the post's Edit panel.
Available editing options for a published Social Wall post
You may update any post's body regardless of its source (e.g. Twitter, Instagram, or directly using Crowdpurr). Simply edit the post's text and click the green Save (checkmark) button afterward to save your changes.
Unfortunately, all posts on the Social Wall require text. As a workaround, you can replace everything with a period (.) to make it as minimal as possible, however.
Removing Existing Posts
To completely remove a post, click the red Remove Post (trash can) button on the post's Edit panel. A message will pop up to confirm that you want to delete it. Double-check that you chose the right one, and click Remove.
Once you remove a post from your Social Wall, it is permanently removed. However, your participants may continue to post whatever content they choose.
Manually Review Text-Responses
Crowdpurr offers a complete Social Wall post-review to allow you to review, edit, reject, and approve all Social Wall posts before they get published live to your Social Wall. With this setting enabled, posts will never be shown until you approve them.
Just because we offer profanity and review settings doesn't mean you have to use them. Most crowds aren't likely to try to input spam or profanity into your Social Wall. However, some crowds are more prone to this (ahem, younger adolescent crowds!) Your mileage may vary depending on your crowd!
To activate manual review, go to the green Settings tab, and the Interface tab. In the box labeled Profanity & Review Settings, enable the option Manually Review Text-Responses.
Manually Review Text-Responses setting enabled on the Interface tab
The blue Social Wall tab on the Experience Dashboard will now display a Review Incoming Posts section and an Approved Posts section. All new incoming Social Wall posts will now land in the Review Incoming Posts section before being posted to your Social Wall. You're required to approve each post for it to actually be published live on your Social Wall.
If your Social Wall is live and you've set a popular #hashtag, like #cats or #dogs for Twitter and/or Instagram, you should see the Review Incoming Posts area start to fill up. You can also use the Crowdpurr Participant View to create posts manually if you've enabled Display Posts From Crowdpurr under the Social Channels section of the green Settings tab.
Reviewing & Approving Unapproved Posts
The Experience Dashboard will show up to 20 unapproved incoming posts at a time. To scroll through them, click on the blue Arrow buttons to see the next page of up to twenty. They are sorted by the time they were sent with older posts showing first.
Choose a post you would like to approve and display on your Social Wall. If a post has an image attached, you can click on the image to get a better view of it.
Clicking on the image from an unapproved post waiting to be approved.
To approve a post, click the Review (!) button. This will open the Edit panel of the post.
Click on the green Approve (thumbs up) button to approve the post. This will remove it from the Review Incoming Posts area, and move it to the Approved Posts area of the Experience Dashboard. This also publishes the post live to your Social Wall's Presentation View. You may also edit the text of a Social Wall post before approving as well.
Rejecting an Unapproved Post
Choose a post you do not wish to publish to your Social Wall.
Click the Review (!) button to bring up the panel, and click the red Reject (thumbs down) button. A message confirming that you want to delete it will show up. You can't get this post back, so make sure it's the right post.
If you feel you won't have time to review posts manually, you may still take advantage of manual review features. Even if you only approve a handful of posts, the Social Wall will continue cycling whichever posts you have approved. You can then check back in when you have time to approve another batch of posts and carry on hosting your event.
You can also enable Auto-Review Text-Responses to have your Social Wall automatically handle any posts with profanity. You can read more about that in the section below.
Once you remove a post from your Social Wall, it is permanently removed! Your participants can still technically post the same content again, but you'll also have the power to approve or reject the post again as well.
If you reject a post, unfortunately, there is no way to get it back.
If you accidentally approved a post, you can go into the Approved Posts section to edit or remove it. To edit the post, simply click the Edit (pencil) button and update the post's text. Click the green Save (checkmark) button to save your changes, or just press the Enter key.
To remove a previously approved post, click the post's Edit (pencil) button, then click the red Remove Post (trash can) button.
Auto-Review Text-Responses
The third option is to enable Auto-Review Text-Responses. This setting allows you to automatically review posts by either censoring their content or rejecting the post if profanity is detected using our internal profanity algorithm.
Though it won't be as thorough as going through each post manually, it can save you a lot of time if your only concern is profanity. There are two settings to choose from for Auto-Review Text-Responses.
Censor Flagged Posts
This option will replace any profanity in the post with a set of asterisks to censor the profane words. So any inappropriate words will be replaced with: *******. Posts will publish to your Social Wall's Presentation View and Experience Dashboard without manual review. If the post is sourced from Twitter or Instagram, the original post will still exist on Twitter and Instagram uncensored.
Reject Flagged Posts
This option will simply reject any posts with profanity. Participants will not be able to post from Crowdpurr until they've edited their posts to no longer contain profanity. If a post is sourced from Twitter or Instagram, it will simply not be published to the Social Wall's Presentation View or Experience Dashboard. The posts will still exist on Twitter and Instagram however.
With Auto-Review Text-Responses settings, all text profanity will be sanitized for your Social Wall. However, Crowdpurr does not offer a feature to automatically review inappropriate images. To control inappropriate images, be sure to use Manually Review Text-Responses so that you can manually review each incoming post before it is published on your Social Wall.
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